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June 4, 2025
9:30 am - 12:30 pm
This short programme is designed to help attendees to improve their confidence and effectiveness in how they manage conversations, and to enhance their influencing skills.
Programme Duration
This programme is run over 1 x half day session.
Details of Modules to cover:
Module 1: Introduction to Effective Communication Skills
Attributes of a strong communicator
Understanding Communication Styles & Self-awareness
Effective & Active Listening – Ensuring people “feel” heard
Ensuring your message is understood: Words / Phrases / Tone of Voice
Using the right language for maximum effectiveness
Module 2: Preparation for Important Conversations
Understanding your objective
Gaining the relevant information
Maintaining control of a conversation
What questions to ask
Module 3: Effective Influencing Skills
Understanding people and behaviour
Understanding what’s most important
Establishing Trust
Maintaining mutually beneficial relationships
Making it easier to say “Yes”
Who Should Attend:
A practical and interactive online workshop, the course is designed for anyone who regularly communicates to clients and customers, or frequently presents to colleagues.
Objectives
After completing the workshop, each participant will be able to:
- Have confidence to conduct business discussions effectively
- Improved stakeholder management
- Possess improved influencing skills
Training method
Training is delivered online via Zoom
Trainers Information:
Dierdre Keane
Deirdre Keane is an accomplished facilitator, trainer and coach, with nearly 20 years of experience across multiple sectors, both in industry directly and providing learning solutions. One of Deirdre’s key strengths is understanding the dynamics of today’s working environment and devising effective, practical, and impactful solutions. She prides herself on ensuring her sessions are enjoyable and engaging.
Time and Date:
04th June 2025 | 09.30-12.30
Price:
Members price: €55.00 | Non-Members price: €65.00